Orders & Payments ✉
What payment methods do you accept?
We’ve got you covered with plenty of options. We accept Amex, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Union Pay, Visa, and Afterpay.
My order arrived damaged. What should I do?
If your item arrives damaged, email us at mazushi.cc@gmail.com with your order number and a photo of the damage within 30 days. We’ll work with you to find a solution, either through a replacement or refund.
Can I cancel or change my order?
Once you’ve placed an order, our team starts processing it fast. If you need to make changes, email us at mazushi.cc@gmail.com within 24 hours, and we’ll do our best to help.
Delivery & Shipping ✈
You can find our Shipping Policy HERE
How long will my order take to arrive?
Our team hustles to get your gear out the door. Orders ship within 1-2 business days. For domestic orders, expect 3-7 business days, and international orders take 7-14 business days. Shipping charges and an exact delivery estimate will be shown at checkout.
Do you ship internationally?
Yes, we ship worldwide! International shipping costs are calculated at checkout, and we’ll provide tracking so you can follow your package.
How much is shipping?
Standard shipping is a flat rate based on your location, with express options available if you’re looking for speed. Check out your shipping options at checkout for the latest rates.
What happens if my package doesn’t arrive?
If your package seems lost, email us at mazushi.cc@gmail.com with your order number, and we’ll help resolve it with a replacement or refund if needed.
Returns & Refunds ↻
You can find our Refund Policy HERE
Can I return my item if I change my mind?
Yes, you can return items within 30 days of delivery as long as they’re unused, in original packaging, and with proof of purchase. Email us to initiate a return and we’ll provide instructions. Return shipping costs may apply.
How long does it take to process a refund?
Once we receive and inspect your return, refunds are typically processed within 10 business days. Keep in mind, it may take additional time for your bank to complete the transaction. If it’s been more than 15 business days since approval, contact us for support.
Account & Loyalty ♛
Do I need an account to shop at Mazushi?
You don’t need an account to checkout, but creating one means faster checkouts, order tracking, and exclusive access to promos.
Is there a loyalty program?
We’re working on it... Keep an eye out – loyal customers will soon have access to rewards, exclusive drops, and other perks.
How do I stay updated on Mazushi releases and events?
Follow us on social media, sign up for our newsletter, and keep tabs on our site. That’s where you’ll get first dibs on new merch, events, and everything happening in the Mazushi world.
Mazushi Car Club
How do I join the Mazushi Car Club?
Simple. Follow us on social media, show up at our events, and get involved online. We’re an open community for JDM enthusiasts – no fees, no applications, just passion.
Are there any perks for Mazushi Car Club members?
You bet. Members get first dibs on event announcements, exclusive merch drops, and a shot at showcasing their cars at Mazushi events. Follow us, stay active, and you’ll be first in line.
Can anyone display their car at Mazushi events?
Absolutely. We’re all about car culture, so while we’re rooted in JDM, we welcome any ride.
Got a question that’s not covered here?
Contact us