退款政策

We have a 30-day return policy, allowing you 30 days from the receipt of your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it – unworn or unused, with tags, and in its original packaging. Please include the receipt or proof of purchase.

Initiate a return by contacting us at mazushi.cc@gmail.com

If your return is accepted, we’ll provide a return shipping label and instructions for sending your package. Items sent without prior return authorization will not be accepted.

For return shipping costs and restocking fees, please note:
- Return shipping costs are covered by Mazushi only in cases of defective or incorrect items.
- A restocking fee may apply to certain returns; details will be communicated during the return process.

For any return-related questions, contact us at mazushi.cc@gmail.com

Damages and Issues:

Inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can address the issue promptly.

Exceptions / Non-Returnable Items:

Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, or gases. No returns are accepted for sale items or gift cards.

Exchanges:

The quickest way to get the item you want is to return the original item. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period:

If shipping to the European Union, you have the right to cancel or return your order within 14 days, without justification. The item must be in the same condition, unworn or unused, with tags, and in its original packaging. Include the receipt or proof of purchase.

Refunds:

Once we receive and inspect your return, we'll notify you of the approval status. If approved, you'll be automatically refunded on your original payment method within 10 business days. Keep in mind that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at mazushi.cc@gmail.com